Terms & Conditions 

It is the responsibility of the named person on booking form (known as the Bridal party leader or Bride) to understand, agree and be responsible for all booking conditions, including all payments due by specified dates, when submitting the booking form.

1. Consultations

Due to busy periods, a stylist may not be able to visit you in person within a specified time.

For convienience, all clients have the option to submit information via our consultation form from our website. The consultation form will ask for all necessary information regarding your requirements for your wedding day and a quote will be sent via email within 1 week.

Further discussion of options and ideas can be discussed during an arranged hair trial.

A consultation allows a client to discuss all ideas and requirements with her stylist. The quotation will be priced based on the requirements stated at the consultation. If requirements change, please note there may be additional fees which will be added to the final balance. The Bride or Bridal party leader can request a viewing of stylist's portfolio at the time of arranging consultation by phone, letter or email. A client can access a viewing of portfolio on website galleries http://www.simplybeautifulhair.co.uk

From initial enquiry, a consultation can be arranged and booked to commence between the hours of 9am-5pm Monday to Friday. A consultation is ideally arranged and conducted within 1 week of initial enquiry. However a stylist can only visit clients within a 10 mile radius of Ipswich, Suffolk. If a consultation is arranged and booked but exceeds 1 week from initial enquiry, a estimated quote will be sent by either email or to home address based on all information relating to wedding day requirements. A final quote will be issued based on the information given or specific hair designs preformed on day of trial. A deposit of £25.00 and booking form will need to be returned within the provisional 7 day period.

2. Booking your wedding date

Due to popularity, there are booking number restrictions for busy months of the year:

July, August and September: Minimum of 3 people in a booking.

May and June: minimum of 2 people in a booking.

January - April/October - December: There is a minimum fee of £80.00 per booking.

All consultations are non obligatory and no fees are incurred at this time.

From the time of consultation, a quotation is sent within 1 week either by letter or email. All provisional bookings at time of consultation are kept secured for 7 days from the date of sent quotation. If no correspondence is received from the Bridal party leader after the 7 day period, either by phone, letter or email , our company is entitled to assume you wish to cancel your booking and the date will be available to other prospective clients.

The booking form must be signed by either the Bridal party leader or Bride, and accompanied with a deposit of total costs (as stated on quotation) to secure the wedding date. Any booking made within 4 weeks of wedding date, the full balance stated on the quotation is payable upon returning the booking form within the 7 day period.

All deposits submitted and received are non refundable* (please see exemption 7 )

3. Trials (Hair)

Trials for hair designs are essential in order to find the right style that suits your individual needs. Brides and bridesmaids may have different ideas in mind for the wedding day, which can be discussed with the stylist. A hair trial will identify the time and complexity of a chosen hair design in reference to the length, texture and condition of the hair at the time of the trial. The purpose of a trial is to find a style to suit your personality and theme, as well as identify any possible problem areas with a clients hair and suggest solutions or ideas that are better suited to the hair and style.

A stylist cannot predict any problem that may arise during a trial, but will try alternative styling methods to over come this if possible, or suggest to try an alternative hair design. As hair designs vary considerably depending on hair length, texture and condition.

Trials are quoted at £20.00 per hour, but a client will need to notify the stylist if there is a specific budget in order for a stylist to recommend hair designs. If a client requests a hair trial at a weekend, trials are quoted at a rate of £25.00 per hour. A client has the option of having more than one hair design during the trial, but costs will be incurred at our standard hourly rate. Clients are advised to prepare the hair for a trial by washing the hair either the night before or on the morning of the trial day. The hair must be free from accessories, hair styling products, and any hair extensions/hair pieces (unless they are to be styled for the wedding day) The stylist has to be informed prior to conducting a hair trial if the client suffers from any known allergy to specific hair products/ingredients, or has increased scalp sensitivity when exposed to heat (see 'Advice & Hair care' on website).

Clients must consent to a picture being taken by the stylist after a trial is performed. This acts as a resource to help the stylist mimic the chosen style for the wedding day, and may also help a Bride/bridesmaid determine their choice of hair design.

A stylist will welcome all ideas and suggestions from a client during the trial and notes will be take as to any further course of action. If time exceeds that a stylist or client is unable to try alternative styling, a further booking can be made for another day/time.

3.a. Trials (Make Up)

Make up trials are conducted at the same time as a hair trial (unless otherwise agreed by stylist) An initial consultation will take this neccessary information and recorded for future reference.

Clients must provide clear and honest answers to the best of their knowledge in accordance with health and safety and be willing to sign any document to that fact e.g. allergies/sensitivity of eyes and skin.

Payments for make up trials are payable on the day.

4. Payment (wedding day)

A £25.00 deposit to secure your booking and the balance to be paid no less than 3 weeks prior to wedding day. The quote you receive is the total cost for the wedding day only, and does not include any costs for hair trials. Hair Trials are arranged and paid for separately

Should no payment be received despite a reminder by email/letter by specified due date (received no less than 3 weeks prior to wedding date) our company has the right to cancel all services for your wedding date and all fees due will still be payable to our company.

5. Payment (Trials)

Trials are arranged and conducted between 9am - 5pm Monday - Friday unless otherwise agreed by stylist. All payments for hair and/or make up trials/travel fee are payable in cash on the day unless otherwise agreed by stylist.

Prices within the quotation are subject to change should any member of the bridal party wish to alter their requirements after a booking is made to secure a wedding date, or if a specific style proves to be less/more advanced at a trial(excludes changes to number of people in bridal party)

6. If you cancel/change your booking

(I) Changes: changes to your booking by adding on another person onto your original booking can only be accepted if time/resources allow on the day. If these changes are made after booking form/deposit are submitted, additional costs of these changes will be added to final bill payable no less than 3 weeks prior to wedding date.

Changes made to reduce the number in your bridal party will still incur all costs in written quotation and payable in full 3 weeks prior to wedding day. Any changes to services outside of our company I.e. flowers, headdresses, tiaras jewellery, as well as beauty/make up artists etc are the sole responsibility of the Bridal party leader.

Our company will not accept any loss of earnings due to difficulties experienced by other outside services that may hinder the services we provide on the day.

If there are any changes to the original booking, the person responsible for booking must inform us either by phone call/letter or email as soon as possible.

(ii) Cancellations: If for whatever reason, you cancel your booking (after submitting your booking form and deposit) cancellation charges are as follows:

3-6 months prior to wedding day
50% of remainder of balance due
1-2 months prior to wedding day
75% of remainder of balance due
1 month or less
Total costs due

Any cancellation to booking 6 months or more before wedding date will only lose their deposit and will not be billed for the remainder of the balance due.

All cancellations must be put in writing ASAP by named person on booking form via recorded delivery. The day our company receives your letter of notification of cancellation is the date on which your booking is cancelled (recorded delivery advisable)

7. Cancellations/changes by our company

(I) Changes: Any changes to your original booking that does not interfere with the arrangements specified by the person responsible for their wedding party will be notified by either email/letter or phone call no more than 4 weeks prior to wedding day or ASAP. Any major changes I.e. change of stylist, must first be discussed with wedding party leader and confirmed in writing. If any changes suggested by our company are not acceptable to the wedding party leader, an alternative arrangement can be offered. If alternative suggestions are still not acceptable by wedding party leader, the wedding party leader can request a full refund to cancel their original booking. The request for cancellation and full refund (including deposit) must be in writing by person responsible on booking form.

Any person in wedding party that does not have a trial booked and performed before the wedding date, may be approached with an alternative suggestion for a hair design better suited for their hair length/texture and condition etc. These kinds of changes are exempt from the above policy.

(ii)Cancellations: Due to any unforeseen events or circumstances, our company may have no other option but to cancel our services for your wedding day. Any cancellation will be made either in writing, by phone or by the stylist or company representative to the person on the booking form. Cancellations confirmed in writing prior to wedding day, our company will give a full refund of all monies paid (excluding hair trials) within 3 weeks of confirmed cancellation. For further security and peace of mind, if we cancel our services for your wedding day within 4 weeks of wedding date, our company will accept to pay up to £50.00 for any additional costs involved in finding alternative hairdressing services to perform your requirements as stated on the original booking form. Please note that our company will only accept invoice/receipts from legitimate qualified hairdresser working from an established hairdressing business in order to claim for additional costs.

8. Travelling expenses (Trials and wedding day)

Travelling expenses may be incurred in addition to your quotation. If a hair designer has to travel more than:

Under 5 miles: £5.00
5-15 miles, a fee of £10.00 will be added.
15-25 miles a fee of £15.00 will be added.
25- 30miles a fee of £20.00 will be added.
30+ miles (fee will be worked out but will be no less than £25.00)

9. Health and safety

Our company will ensure that all health and safety precautions are strictly adhered to. However, in any event of an accident caused by equipment breakdown or staff inattention which causes injury to any member of the wedding party on the booking form or damage to their property are advised to contact our company and if necessary, seek legal advice.

Our company is covered by Public Liability insurance with Fortis Insurance Ltd.

Should you have any questions regarding the terms and conditions of this policy, you are welcome to contact me on:

Home: 01473 240713
Mobile: 07901 923163
Email me via the websites contact form.

Or alternatively you may write to me:

Kelly Pooley
19 weaver close
Ipswich
Suffolk
IP1 5RB

All deposits/balance can be paid either by cheque or postal order and made payable to: Kelly Pooley Booking form(s) and deposit/balance due are to be sent to the above address.

Thank you for your enquiry